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FREE SHIPPING ON ALL ORDERS 🤍 SALE UPTO 50% OFF
FREE SHIPPING ON ALL ORDERS 🤍 SEASONAL SALE

Shipping Policy

Standard Free Shipping
Economic (Faster Shipping) - $5.00

Please note, our shipping times are based on transit time and do not factor in the time it takes us to process and pack your order ready for dispatch.

Please note, due to COVID-19 our shipping times may be extended. Everyone at Città Luna appreciates how amazing our customers have been, and we appreciate your patience during these uncertain times.

Orders are usually dispatched within 1-3 business day. Please note that when we experience a very high amount of orders, it can take up to 3-5 business days for your order to be dispatched. You can track your order though Track Orders page.

We ask all customers to please provide as much information as possible when checking out. Adding a phone number and an email address is also advisable so that drivers can contact you in case they are having trouble. We cannot take responsibility for deliveries that are missing due to not being at the address or an incorrect address.

In rare circumstances, packages may be lost by our courier. If this applies, we issue refunds after confirmation from our courier or 30 business days. If you have not received your item after 30 business days, please contact us. In no circumstances do we refund or reissue products until the 30 business day (from receipt of the order) has been met. We are also unable to refund delivery costs due to delays on behalf of the courier service. Please don't hesitate to contact our support team at info@cittaluna.com for help with your order.